Headless Horseman Halloween Decor with LED Pumpkin Light

Return and Refund Policy

Thank you for shopping with DaoCharm.

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days after receiving your item.

Return Eligibility

To be eligible for a return, your item must be:

Unused and unworn
In the same condition that you received it
With original packaging, if applicable
Accompanied by your order number or proof of purchase

Items that show signs of wear, damage, stains, odors, or misuse may not be accepted for return.

Non-Returnable Items

The following items cannot be returned:

Final sale items
Gift cards
Items marked as non-returnable
Personalized or customized products
Items damaged due to customer misuse

How to Start a Return

To request a return, please contact us at:

support@orengeshop.com

Please include your order number, the item you want to return, and the reason for the return.

Do not send items back without contacting us first. We will provide return instructions and the return address after your return request is approved.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

If you received a damaged, defective, or wrong item, please contact us within 7 days of delivery with photos of the item and packaging.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you would like a different item, please contact us at:

support@orengeshop.com

The fastest way is to return the original item and place a new order after the return is approved.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled, but you may request a return after receiving it.

Contact Us

If you have any questions about returns or refunds, please contact us at:

support@orengeshop.com

Shipping Policy

Thank you for shopping with DaoCharm.

Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or holidays.

If we experience a high volume of orders, processing may be delayed. If there is a significant delay with your order, we will contact you by email.

Shipping Time

Estimated delivery time is usually 7–15 business days, depending on the destination country or region.

Delivery times are estimates only and are not guaranteed. Shipping delays may occur due to customs clearance, holidays, local carrier delays, weather, or other circumstances outside our control.

Shipping Rates

Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your order.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Please allow 1–3 business days for the tracking information to update after your order has been shipped.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

DaoCharm is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an incorrect address, the customer may be responsible for additional shipping costs.

If you need to update your shipping address, please contact us as soon as possible at support@orengeshop.com. We cannot guarantee that address changes can be made after an order has been processed or shipped.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, or import fees may be charged by your local customs office.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Lost or Delayed Packages

If your package is delayed, lost, or marked as delivered but not received, please contact us at:

support@orengeshop.com

We will do our best to help you investigate the issue with the shipping carrier.

Contact Us

If you have any questions about shipping or delivery, please contact us at:

support@orengeshop.com