Shipping policy
Shipping Policy
Thank you for shopping with DaoCharm.
Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or holidays.
If we experience a high volume of orders, processing may be delayed. If there is a significant delay with your order, we will contact you by email.
Shipping Time
Estimated delivery time is usually 7–15 business days, depending on the destination country or region.
Delivery times are estimates only and are not guaranteed. Shipping delays may occur due to customs clearance, holidays, local carrier delays, weather, or other circumstances outside our control.
Shipping Rates
Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your order.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Please allow 1–3 business days for the tracking information to update after your order has been shipped.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
DaoCharm is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an incorrect address, the customer may be responsible for additional shipping costs.
If you need to update your shipping address, please contact us as soon as possible at support@orengeshop.com. We cannot guarantee that address changes can be made after an order has been processed or shipped.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import fees may be charged by your local customs office.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
Lost or Delayed Packages
If your package is delayed, lost, or marked as delivered but not received, please contact us at:
support@orengeshop.com
We will do our best to help you investigate the issue with the shipping carrier.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
support@orengeshop.com